1. Overview
ElevaOS builds custom websites, apps and software. Because each project is made to order and work starts as soon as it is agreed, refunds follow the payment schedule in your proposal or contract. This policy explains the general rules; the terms in your signed proposal or contract take priority if they differ.
2. How payments work
- Most projects are paid in milestones, usually a deposit before work starts and further payments at agreed stages such as design approval, beta delivery and launch.
- Each payment covers the work in that stage. Work on the next stage starts once the previous payment is received.
3. Deposits
The deposit secures your place in our schedule and covers discovery, planning and the first design work. If you cancel before any work has started, we refund the deposit in full, minus any third-party costs already paid on your behalf. Once work has started, the deposit is non-refundable.
4. Cancelling a project
You can cancel at any time by writing to us. We will stop work, invoice for the work completed up to that date at the agreed rates, and refund any amount you have paid in advance for work not yet carried out. You receive everything completed and paid for up to the cancellation.
5. If something is not right
Each stage includes revision rounds, and every launch includes a period of free fixes. If the work does not match the agreed scope, tell us and we will put it right at no extra cost. Refunds for completed and approved stages are not normally given, because that work has been delivered.
6. Hosting, support and monthly plans
- Monthly support, maintenance and hosting plans can be cancelled at any time with 30 days' notice. We do not refund the current month.
- Prepaid yearly plans can be refunded for the full months remaining, minus any discount you received for paying yearly.
7. Third-party costs
Domain names, app store fees, paid plugins, licences and other third-party purchases are paid to those providers and are non-refundable once bought.
8. How refunds are paid
Approved refunds are made to the original payment method, usually within 10 working days. Your bank or payment provider may take a few more days to show it.
9. Contact us
To cancel or ask about a refund, contact us at elevaos24@gmail.com or our contact page with your project name or invoice number.
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