1. Acceptance of these terms
By using the ElevaOS website or engaging us for any service, you agree to these Terms & Conditions. If you do not agree, please do not use the website or our services. If you sign a separate proposal or contract with us, that document takes priority wherever it differs from these terms.
2. Our services
We design, build and support websites, booking systems, apps and business tools. The scope, deliverables, timeline and price for each project are set out in a written quote or proposal. Anything outside that scope is a change request and may affect the price and the schedule.
3. Quotes and getting started
- Quotes are valid for 30 days unless stated otherwise.
- Work begins once you have accepted the quote in writing and paid any agreed deposit.
- Estimates of time depend on you supplying content, feedback and approvals promptly.
4. Fees and payment
- Fees, milestones and payment dates are listed in your quote or invoice.
- Invoices are due within the period stated on them. We may pause work on overdue accounts.
- Deposits are non-refundable once work has started, unless we agree otherwise in writing.
- Third-party costs such as domains, hosting, licences, SMS or payment-gateway fees are billed separately unless included in the quote.
5. Your responsibilities
- Give us accurate information, content and access we need, on time.
- Make sure you own or have permission to use everything you give us, including text, images, logos and data.
- Review work and give feedback within a reasonable time. Delays on your side can move the delivery date.
- Keep your account credentials safe and tell us if you think they have been compromised.
6. Ownership and intellectual property
Once you have paid in full, you own the custom design and code we create specifically for you. We keep ownership of our pre-existing tools, libraries and know-how, and of any open-source or third-party components, which stay under their own licences. We may show finished work in our portfolio unless you ask us not to.
7. Changes to a project
You can request changes at any time. We will tell you if a change affects the price or the timeline and begin only after you agree. Unlimited revisions are not included unless your quote says so.
8. Launch, warranty and support
After launch we fix defects in the agreed scope for the warranty period stated in your quote, at no extra cost. Ongoing maintenance, hosting, new features and training are available under a separate support plan or quote.
9. Confidentiality and privacy
We keep your non-public business information confidential and use it only to deliver the services. How we handle personal information is described in our Privacy Policy.
10. Using this website
You agree not to misuse the website: no attempts to disrupt it, gain unauthorised access, scrape it at scale, or use it for anything unlawful. Content on this site, including text, graphics and logos, belongs to ElevaOS or its licensors and may not be copied without permission.
11. Limitation of liability
We provide our services with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data or business interruption. Our total liability for any claim relating to a project is limited to the fees you paid us for that project. Nothing in these terms excludes liability that cannot be excluded by law.
12. Cancellation and termination
Either side may end a project by written notice. You will pay for work completed and costs committed up to the date of termination. We may suspend or end services immediately if you breach these terms or fail to pay. Sections that by their nature should survive, such as payment, ownership, confidentiality and liability, continue after termination.
13. Events outside our control
Neither party is responsible for delays or failures caused by events beyond reasonable control, such as power or internet outages, natural disasters, strikes, government action or failures of third-party platforms.
14. Changes and governing law
We may update these terms from time to time; the date at the top shows the latest version. Projects already agreed continue under the terms in force when you accepted the quote. These terms are governed by the laws of the country where ElevaOS is registered, and disputes will be settled in its courts after both sides have first tried to resolve them in good faith.
15. Contact us
Questions about these terms? Reach us at elevaos24@gmail.com or our contact page.